Filing an Ethics Complaint

Here are some general principles to keep in mind when filing an ethics complaint:

  • Ethics complaints must be filed within one hundred eighty (180) days from the time a complainant knew (or reasonably should have known) that potentially unethical conduct took place.
  • The Realtors® Code of Ethics consists of seventeen (17) Articles. The duties imposed by many of the Articles are explained and illustrated through accompanying Standards of Practice or case interpretations.
  • Your complaint should include a typewritten narrative description of the circumstances that lead you to believe the Code of Ethics may have been violated.
  • Form E-1 should be completed and attached to the narrative along with any supporting documents. Click here for suggested documents.
  • Your complaint must cite one or more of the Articles of the Code of Ethics (Click here to view) which may have been violated. Hearing panels decide whether the Articles expressly cited in complaints were violated – not whether Standards of Practice or case interpretations were violated.
  • Per new policies passed by the National Association of Realtors (NAR), PRO has adopted a Citation Program, which began January 4, 2016. Reporting may be anonymous, and cases and fines will be assessed by a member committee with staff administration. Click here to view the articles/standards of practice of the Code of Ethics that are a part of the citation program, and the fines associated with them.  
  • Complaints submitted from Realtors® must include the Original and 15 copies, if the Complaint is submitted from a member of the public only one copy (Original) is required.