Members: Scroll down to the bottom of this page to view resources and links to videos that will help you with your key or lockbox!
Supra Tech Support Hotline: 1-877-699-6787 (Available 7 days a week, 9:00 a.m. to 10:00 p.m.)
The Supra System makes it easy for showing agents to access properties and for listing agents to track activity at client properties. Showing alerts, productivity tools, and listing activity reports are advantages of the Supra System that create sales opportunities for agents. Unlike combination locks, every lockbox access is documented both in the lockbox and in the secure SupraWEB database.
As a member of PRO, you are not required to lease a Supra key, but if you use another member’s key, you and that member will face a $5,000 fine. Click here to read the Lockbox System Policy.
As a Supra keyholder you will have access to lockboxes in Pinellas, Hillsborough, Pasco, Sarasota, Manatee, Venice, Punta Gorda, Port Charlotte and Hernando counties. For access to other counties, contact Member Services at PRO at 727-347-7655.
Note: A $50.00 activation fee is required to start or restart a key account with Supra.
Use your smartphone or tablet as your lockbox key. Most Android, BlackBerry, and Apple phones are compatible. Some tablets are compatible also…Click here to see exactly which devices are compatible.
COST: eKEY service is a monthly fee of $17.02, and a $50 activation fee is required to start or restart a key account with Supra. Monthly fee will be pulled from an account on file with Supra.
NOTE ON APPLE PRODUCTS:
Supra eKEY Fob is not needed for the new iBox BTLE if the Apple products are:
- iPhone models 4s or newer
- Retina iPad model or newer
- iPad Mini
Use a Supra eKEY Fob:
When opening the classic iBox or iBox BT (Bluetooth 2.0), or when using an older Apple phone or tablet:
- iPhone models 4 and older
- iPad 2 models and older
FOBs can be purchased ($58.80) at PRO Monday through Friday between 8:30 a.m. and 4:30 p.m.
Android and Blackberry eKEY users only require a FOB when accessing the “old” iBox lockboxes.
The eKEY is the only key that allows you to program your own lockboxes. You will be able to see your lockbox inventory on your phone. This is a great feature when you can’t remember your lockbox shackle code. It also the most cost effective key option.
Supra offers a “Professional” level of eKEY service for $24.07 per month which gives you a version of the MLS, a roster and Showing Reports on your phone. We suggest you start with the “Basic” level of eKEY service and use the free MLS app you can download to your smartphone. Click here for more info.
Click here to fill out the eKEY application. You will receive a call from someone in Member Services at PRO once your application has been processed.
RESOURCES: Click here to view helpful documents and quick videos to help you maximize your eKEY’s potential.
The ActiveKEY is a device that you lease from Supra. ActiveKEYs update through cell phone towers and require a nightly plug-in charge. You cannot program lockboxes with an ActiveKEY. The lease runs from September 25th through September 24th of the following year.
COST: The lease is pro-rated monthly. Click here to view the ActiveKEY fees. Insurance is available for an additional $25.00 annually (fee is not prorated). A $50 activation fee is required to start or restart a key account .
Click here to fill out the ActiveKEY application. You will receive a call from Member Services at PRO once your application has been processed.
A lockbox is a device affixed to a property that is being marketed by a REALTOR®. It contains keys that are used to gain access to the property. The lockbox is only accessible through the use of an ActiveKEY or eKEY by using infared or Bluetooth technology. Unlike combination locks, every lockbox access is documented both in the lockbox and in the secure SupraWEB database. Lockboxes are available for purchase for $123.00 at PRO from 8:30 a.m. to 4:30 p.m. Monday through Friday.
If you are purchasing a used lockbox from another PRO member, you must fill out the lockbox transfer form and submit it to PRO so that it can be put into your name. Click here for the form. Please note per the Supra lockbox lease agreement that lockboxes can only be transferred to GTAR or West Pasco when you are transferring your membership to either of those associations. Contact Cherie for more information at 727-216-3028.
Supra Tech Support: 1-877-699-6787 7 days a week, 9 a.m. to 10 p.m. EST
eKEY Resources: View helpful documents and quick videos to maximize your eKEY’s potential. Click here to gain access.
SupraWEB: In SupraWEB you will be able to manage your lockboxes, run reports, email showing agents, and more. Click here for SupraWEB.
More Info: Find all the tools you need to utilize your Supra product to it’s full potential, including training resources, the SupraWEB Guide, how-to videos, and more on Supra’s website. Click here to gain access.