Citation Program

PRO’s Ethics Citation Program aims to improve the process of reporting and resolving complaints. An Ethics Citation program is an alternative to the lengthy and time-consuming ethics complaint process. Respondents may elect to choose to pay a fine and take education to learn from specific Code of Ethics Violations, rather than go through what can be a lengthier and more expensive hearing process. The Citation Program, which took effect beginning January 4, 2016, is part of PRO’s ongoing effort to ensure fairness and integrity in real estate transactions according to the Realtor® Code of Ethics. The Citation Program is intended to increase professionalism in the marketplace for our membership, streamline the ethics hearing process, and protect the interests of the general public.

How the Citation Program Works:

  1. A Realtor® or member of the public may file a Citation Complaint if the article in violation is listed below under the List of Citable Violations. Click here to file a Citation.
  2. The complaint goes to the Grievance Committee for review.
  3. If the Grievance Committee decides the Articles cited in the complaint make the case eligible for the Citation Program, the case goes to the Citation Panel.
  4. If the Respondent agrees to the Citation, he/she pays the standard, pre-set fine set forth by the Board of Directors and attends the educational class required.

How the Citation Program Benefits Complainants and Respondents:

  • For Complainants, if your complaint is forwarded to the Citation Panel, less time may be involved. However, if the Respondent elects to have a hearing, the Complainant must be prepared to attend.
  • For Respondents, the Citation Program avoids a burdensome and time consuming hearing process. Respondents may elect NOT to use the Citation Program and proceed with a full hearing.

Citable violations and schedule of fines

Article 1 Applicable Article and Standard of Practice Possible Fine(s) Code of Ethics Class / Video on Ethics
Failure to submit offers and counter- offers objectively and as quickly as possible Article 1, supported by Standard of Practice 1-6 $1500.00 In lieu or in addition to fine(s)
Failure to advise sellers/landlords of information specified in Standard of Practice 1-12 prior to entering into a listing contract Article 1, supported by Standard of Practice 1-12 $250.00
$500.00
$1000.00
Mandatory
Failure to advise buyers/tenants of information specified in Standard of Practice 1-13 prior to entering into a buyer/tenant agreement Article 1, supported by Standard of Practice 1-13 $250.00
$500.00
$1000.00
Mandatory
Accessing or using, or allowing others to access or use, a property managed or listed on terms other than those authorized by the owner or seller Article 1, supported by Standard of Practice 1-16 $1500.00 In lieu or in addition to fine(s)

Article 3 Applicable Article and Standard of Practice Possible Fine(s) Code of Ethics Class / Video on Ethics
Failure to communicate a change in compensation for cooperative services prior to the time that REALTOR® submits an offer to purchase/lease the property Article 3, supported by Standard of Practice 3-2 $250.00
$500.00
$1500.00
Mandatory
As a listing broker, attempting to unilaterally modify the offered compensation with respect to a cooperative transaction after a REALTOR® has submitted an offer to purchase or lease that property Article 3, supported by Standard of Practice 3-2 $250.00
$500.00
$1500.00
Mandatory
Failing to disclose existence of dual or variable rate commission arrangements Article 3, supported by Standard of Practice 3-4 $250.00
$500.00
$1500.00
Mandatory
Failure to disclose to cooperating brokers differential that would result in dual or variable rate commission arrangement if sale/lease results through efforts of seller/landlord Article 3, supported by Standard of Practice 3-4 $250.00
$500.00
$1500.00
Mandatory
Failing to disclose existence of accepted offers, including offers with unresolved contingencies, to cooperating brokers Article 3, supported by Standard of Practice 3-6 $250.00
$500.00
$1500.00
Mandatory
Misrepresenting the availability of access to show or inspect a listed property Article 3, supported by Standard of Practice 3-8 $250.00
$500.00
$1500.00
Mandatory

Article 4 Applicable Article and Standard of Practice Possible Fine(s) Code of Ethics Class / Video on Ethics
Failing to disclose REALTOR®’s ownership or other interest in writing to the purchaser or their representative Article 4 (second sentence) $250.00
$500.00
$1000.00
Mandatory

Article 5 Applicable Article and Standard of Practice Possible Fine(s) Code of Ethics Class / Video on Ethics
Providing professional services without disclosing REALTOR®’s present interest in property Article 5 (limited to present interest, not contemplated) $250.00
$500.00
$1500.00
Mandatory

Article 6 Applicable Article and Standard of Practice Possible Fine(s) Code of Ethics Class / Video on Ethics
Accepting any commission, rebate, or profit on expenditures without client’s knowledge or consent Article 6 (first paragraph) $250.00
$500.00
$1500.00
Mandatory
Failure to disclose to a client or customer REALTOR®’s financial benefits or fees received as a direct result of recommending real estate products or services Article 6 (second paragraph) $250.00
$500.00
$1500.00
Mandatory
Failure to disclose REALTOR®’s direct interest in an organization or business entity when recommending to a client or customer that they use the services of that organization or business entity Article 6, supported by Standard of Practice 6-1 $250.00
$500.00
$1500.00
Mandatory

Article 12 Applicable Article and Standard of Practice Possible Fine(s) Code of Ethics Class / Video on Ethics
Failing to present a true picture in real estate communications and advertising Article 12 (first paragraph) $250.00
$500.00
$1500.00
Mandatory
Failing to disclose status as real estate professional in advertising and other representations Article 12 (second paragraph) $250.00
$500.00
$1500.00
Mandatory
Failure to provide all terms governing availability of a “free” product or service in an advertisement or other representation Article 12, supported by Standard of Practice 12-1 $250.00
$500.00
$1000.00
Mandatory
Failure to exercise care and candor when communicating the terms and conditions of premiums, prizes, merchandise discounts or other inducements to list, sell, purchase, or lease Article 12, supported by Standard of Practice 12-3 $250.00
$500.00
$1000.00
Mandatory
Advertising property for sale/lease without authority of owner or listing broker. Article 12, supported by Standard of Practice 12-4 $1500.00 In lieu or in addition to fine(s)
Failing to disclose name of firm in advertisement for listed property in a reasonable and readily apparent manner Article 12, supported by Standard of Practice 12-5 $250.00
$500.00
$1000.00
Mandatory
Failing to disclose status as both owner/landlord and REALTOR® or licensee when advertising property in which REALTOR® has ownership interest Article 12, supported by Standard of Practice 12-6 $250.00
$500.00
$1000.00
Mandatory
Falsely claiming to have “sold” property Article 12, supported by Standard of Practice 12-7 $250.00
$500.00
$1500.00
Mandatory
Failure to take corrective action when it becomes apparent that information on a REALTOR®’s website is no longer current or accurate Article 12, supported by second sentence of Standard of Practice 12-8 $250.00
$500.00
$1500.00
Mandatory
Failure to disclose firm name and state of licensure on REALTOR® firm website Article 12, supported by Standard of Practice 12-9 $250.00
$500.00
$1500.00
Mandatory
Misleading consumers through deceptive framing, manipulating content, deceptively diverting internet traffic, presenting other’s content without attribution or permission, or using misleading images Article 12, supported by Standard of Practice 12-10 $250.00
$500.00
$1500.00
Mandatory
Registering or using of deceptive URL or domain name Article 12, supported by Standard of Practice 12-12 $250.00
$500.00
$1500.00
Mandatory
Representing that the REALTOR® has a designation, certification, or other credential they are not entitled to use Article 12, supported by Standard of Practice 12-13 $250.00
$500.00
$1500.00
Mandatory

Article 14 Applicable Article and Standard of Practice Possible Fine(s) Code of Ethics Class / Video on Ethics
Failing to cooperate in a professional standards proceeding or investigation in circumstances when cooperation has been demanded by the association and association has advised REALTOR® failure to cooperate could result in an allegation of a violation of Article 14 Article 14 $250.00
$500.00
$1500.00
Mandatory

Article 16 Applicable Article and Standard of Practice Possible Fine(s) Code of Ethics Class / Video on Ethics
Conditioning submission of a buyer’s offer on additional compensation from a listing broker Article 16, supported by Standard of Practice 16-16 $250.00
$500.00
$1500.00
Mandatory
Placing for sale/lease sign on property without permission of seller/landlord Article 16, supported by Standard of Practice 16-19 $250.00
$500.00
$1500.00
Mandatory

NOTE: Associations may adopt all or some of the above citations. No additional citations may be added. Fines for each citable offense, as well as any possible training requirements, must be established in advance and should be followed consistently.

Associations, at their discretion, may adopt an escalating fine schedule for repeat citations and also may impose a training requirement in addition to or as an alternative to payment of a fine for any of the citable offenses adopted. If an escalating fine schedule is adopted, it may only be used in circumstances where citations are issued by the same association.

The amount of fine for any citation is at the option of the association, but aggregated fines levied against any member may not exceed $5,000 in any three (3) year period.

REVISED AS OF 2/17/2021