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Visit our Professional Standards page for an overview of ethics and complaints processes.

Mediation

Mediation is a win/win alternative to Arbitration.

How it works

Disputing REALTORS® meet with a neutral third party mediator, whose role is to help the parties resolve the conflict. The mediator does not make the decision. It is up to the parties, with the help of the mediator, to reach their own solution. Mediation is informal, usually without witnesses, attorneys or evidence, etc. – just two brokers negotiating a mutually agreeable settlement. If mediation is not successful, arbitration is the next step.

How STAR can help

The Suncoast Tampa Association of REALTORS® offers Mediation services to REALTOR® members. Upon receipt of a request for arbitration and prior to review of the request by the Grievance Committee, the Professional Standards Administrator will require all parties to participate in mediation. The matter will be referred to the Mediation Officer, who will arrange a mutually convenient time and location for mediation. If the mediation attempt is unsuccessful, or if either of the parties wishes to discontinue the mediation process for any reason, then mediation will be terminated and the request for arbitration will be referred to the Grievance Committee for review. Where mediation is mandatory prior to review of an arbitration request by the Grievance Committee, and the mediation attempt is unsuccessful, the parties will not again be offered mediation. If a party requests a second opportunity to mediate, a second mediation can be scheduled at the discretion of the Association.